Last Update 01.05.2021 Honeycomb Marquees Ltd. Booking Terms and Conditions
1:A – Agreement Language:
Below we have outlined a number of commonly used terms are used throughout our website and the booking process.
1:B – Venue Requirements:
All quotes provided by the company assume the site has level firm ground with good vehicular access and that there are no obstacles over or under the ground that will interfere with the installation of the equipment. If the access by foot is equal to or greater than 25m there will be an additional charge to cover the extra staff and carrying aids, this must be specified before the delivery date. The company assumes that there are no overhead or underground obstructions within the agreed marquee footprint plus 3m extra. If the hirer is unsure of this obstruction then it is their responsibility to make the correct assessment and not the responsibility of the company. In any event of the company making contact or damaging underground or overhead obstructions such as electric cables, water pipes, gas pipes, drainage pipes and any other valuable material, the cost to repair the damage is not the responsibility of the company. We suggest the hirer takes relevant insurance to cover this or ensures the correct assessment is made. ALL Technical installations MUST be stated by the Hirer within the final stages of submitting their Booking request so that the correct charges can be applied.
1:C – Damages, Dirt & Stains :
The Hirer will assume full responsibility for the safe custody of, and all damage caused to, the equipment during the period of hire. All Damages will be charged back to the Hirer on Collection of the Equipment. Damages will be logged and cleared with the Hirer before the company departs. Once the company has calculated the cost of the damages incurred, the company will send the Hirer an Invoice with all payment details and an itemised list of Damaged Equipment. Dirt, dust, paint, oil, pen, food, wine, beer, champagne are all substances that damage our canvas marquees. If any of the above substances make contact with our canvas walls or roofs both inside or out, we will apply a damage charge based on either the replacement of the items or a cleaning charge based on the exact cost of repair.
This also applied to our hard flooring and coir matting.
1:D – Uncontrollable Circumstances:
The company accepts no responsibility for its inability to install the equipment Due to circumstances beyond the control of the company, including adverse
Weather conditions or delays incurred from a previous hiring. Adverse weather can cause the company to enforce an emergency evacuation of any Temporary structure on the site during the period of hire. The Company will not take any responsibility for any additional expense caused during this process and the Hirer is advised to take out specific event Insurance for such circumstances. Refunds will not be given to the hirer in any event of cancellation.
1:E – The process of booking & availability:
Quotes generated through the companies website ‘www.honeycombmarquees.co.uk’ are not the official quote and do not confirm a booking with us. All quote requests submitted through our website will be checked and replied to by our staff. Once the company has checked that the Equipment requested is available, The hirer will receive a confirmation via email along with any suggested changes that may need to be made to the booking request. Once any changes have been confirmed back to the company by the hirer, the company will send an official quote of which the hirer has 7 days to accept, decline or comment. After 7 days the quote will be no longer valid. Once the quote is accepted the company will convert the quote to an order, send the hirer an invoice for 40% of the overall hire amount and a copy of the rental agreement. The hirer has 7 days to send payment and return a signed copy of the rental agreement. Once payment has been confirmed by the company and the signed documentation has been received, the hirer will receive an email to confirm that their booking is live. The company will not reserve items requested for longer than 7 days and will make the items of equipment requested immediately available to other potential Hirers the moment the 7 day Payment request period has expired. The company reserves the right to substitute equipment of similar quality. The company will make sure that the Hirer is fully aware of this prior to the Hire period.
2: A – Damages to the site:
The company is not responsible for any damage to the site during installation or removal of the equipment, nor does the company accept any responsibility for any damage to any property of the Hirer or hired venue moved by the company during the installation or removal of the equipment. Our matting and flooring requires underlay sheeting which will discolour the grass over a 3day period and Hire periods over 3 days may damage the grass, the company will not take responsibility for this. Unless the venue or hirer has defined specific installation requirements in writing via email to email@example.com the company will install all equipment as normal. The company assumes that there are no overhead or underground obstructions within the agreed marquee footprint plus 3m extra. If the hirer is unsure of this obstruction then it is their responsibility to make the correct assessment and not the responsibility of the company. In any event of the company making contact or damaging underground or overhead obstructions such as electric cables, water pipes, gas pipes, drainage pipes and any other valuable material, the cost to repair the damage is not the responsibility of the company. We suggest the hirer takes relevant insurance to cover this or ensures the correct assessment is made.
2: B – Payment Plan:
The company requires payment for all bookings as follows
– 40% of the hire cost Upon booking. (Quotes will be held for 7 days) if the first payment is not made within this time the company will not hold the items requested from the hirer.
– 30% of the hire cost 12 weeks prior to the Hire Period.
– 30% of the hire cost 6 weeks prior to the Hire Period.
2:C – Late payments:
Late payment means that the hirer has not paid the invoiced amount on or before the Due date. If the payment is late then the company reserves the right to cancel the booking and allocate the items booked to another enquiry or request for the same dates. With all none payments, the company will refer to the hirer their cancellation policy.
2:D – Cancellations:
The 40% booking deposit is non-refundable.
Cancellations are treated as follows:
– Hirers that have made full payment upon booking and received a FREE gift or discounted offer, will receive 60% refund if the booking is cancelled 24 weeks or longer prior to the period of hire. (for example, Hire fee is £1,000.00 the hirer will receive £600.00 refund)
– Hirers who cancel their booking less than 24 weeks prior to the period of hire and longer than 12 weeks prior to the hire period will be refunded 40% of the overall hire amount. (only applicable for those that have paid fully upon booking)
– Hirers who cancel their booking less than 12 weeks prior to the period of hire and longer than 6 weeks prior to the period of hire are entitled to receive a refund of 20% overall hire amount.
– Hirers who cancel their booking less than 6 weeks prior to the period of hire are not entitled to a refund.
To make a cancellation the company requires the hirer to send an email to
(firstname.lastname@example.org) to confirm they wish to cancel their booking. This Cancelation is not confirmed until the company has confirmed receipt of the cancellation. Refunds will only be made Via BACS and will require bank details before the company can send the funds. Credit notes are also available.
2:E – COVID-19 Clause:
All bookings confirmed after 1st March 2020 for any booking with hire periods within the next 24 months will be supplied, free of charge, an inhouse ‘honeycomb marquees’ Insurance to protect their deposit and All payments received from events cancelled due to the coronavirus COVID-19. The decision to cancel must be based on UK government LAW and the client must quote that LAW at the time of cancelling. Hirers booking within the COVID-19 Clause dates cannot cancel their booking before 12 weeks prior to the agreed hire period. Cancellations made within the 12 week period will require the hirer to rebook for another date, all payments received by honeycomb marquees up until the cancellation date will be transferred to the new Booking date. Please note, that there will be no refunds given in any case, ONLY credit notes for a rental agreement with honeycomb Marquees for a hire period within the next 24 months of the cancellation date. For all other cancellations and amendments, please refer directly to our standard terms of Booking. For all new booking, his policy expires on 1st March 2022 and will no longer be valid.
For example: if the hire period is 01-05.08.2021 and the amount paid so far by the customer is £2,000.00, the customer is unable to qualify for the COVID-19 cancellation policy, if they cancel prior to 0900 am on 6.02.2021 and honeycomb marquees will refer to their standard terms of cancellation thus £2,000.00 will be not be credited for a future booking. Those that have cancelled after 0900 am 06.02.2021, will qualify and in the case of this example, £2,000.00 will be transferred to a future booking with a hire period starting no later than 06.02.2023.
3:A – Collection:
It is the responsibility of the hirer to ensure the Equipment is clean and that all items that do not belong to the Company are not within the marquees hired upon collecting the equipment. The company requires full access to the site in all cases. Locked gates are the responsibility of the hirer to unlock in time for our arrival.
3:B – Delivery Fee:
Assuming the site is within 25m walking distance of vehicular access and that all technical installations have been applied and assessed. Delivery cost/fees can be calculated by the number of road miles google maps provides the company with when entering the storage and workshop address (SN14 8RJ) and the venue address. The number of miles calculated by google maps will allow the company to allocate the hirer a ZONE delivery fee. The Delivery Zones are as follows: ZONE A – 0-10 miles = FREE
ZONE B – 11-25 miles = £150.00
ZONE C – 26-50 miles = £250.00
ZONE D – 51-75 miles = £350.00
ZONE E – 76 + Miles (will be calculated individually based on: No. of vehicles, time and miles)