Updated Nov 25, 2015
Honeycomb Marquees (“us”, “we”, or “our”) operates http://www.honeycombmarquees.co.uk (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
- Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).
- Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials as well as responding to enquiries and bookings.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site, find out more here.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
- Contact Us
If you have any questions about this or any other policy then please get in contact.
‘Company’ means ‘Honeycomb Marquees Limited, their sub-contractors or agents. ‘Hirer’ means the other party to the contract, and where the Hirer is more than one individual, means all the parties to the contract. ‘Period of Hire’ means the period for which the equipment is available for use by the Hirer. ‘Installation Period’ means the period from which the equipment is installed
to its removal. ‘Equipment’ means any property owned by the company.
‘Technical Installation’ Means that the company will need to provide additional anchoring equipment to install the equipment. ‘Upon Booking’ means the moment we confirm the booking to the hirer. ‘The initial request’ means the submitted web form made through our website shop, phone call/email/social media enquiry and or face to face enquiry. ‘Booking Acknowledgment’ means the 1st response given by the company to acknowledge the initial request made.
- 1:B – Venue Requirement’s:
All quotes provided by the company assume the site has level firm ground with good vehicular access and that there are no obstacles over or under the ground that will interfere with the installation of the equipment. If the access by foot is equal to or greater than 25m there will be an additional charge to cover the extra staff and carrying aids, this must be specified before the delivery date. In addition to this it is a mandatory field that the Hirer signs the specific ‘Underground and Overhead obstructions –Disclaimer’ prior to installation.
ALL Technical installations MUST be stated by the Hirer within the final stages of submitting their Booking request so that the correct charges can be applied.
- 1:C – Damages:
The Hirer will assume full responsibility for the safe custody of, and all damage caused to, the equipment during the period of hire. All Damages will be charged back to the Hirer on Collection of the Equipment. Damages will be logged and cleared with the Hirer before the company depart. Once the company have calculated the cost of the damages incurred, the company will send the Hirer an Invoice with all payment details and an itemised list of Damaged Equipment.
- 1:D – Uncontrollable Circumstances:
The company accepts no responsibility for its inability to install the equipment Due to circumstances beyond the control of the company, including adverse Weather conditions or delays incurred from a previous hiring. Adverse weather can cause the company to enforce an emergency evacuation of any Temporary structure on the site during the period of hire. The Company will not take any responsibility for any additional expense caused during this process and the Hirer is advised to take out specific event Insurance for such circumstances.
- 1:E – The process of booking & available:
The initial requests sent by the hirer will be replied to immediately with a booking request notification. Once the company has checked that the Equipment requested is available, The hirer will receive a confirmation through email along with any suggested changes that may need to be made to the booking request. Once any changes have been confirmed back to the company by the hirer, the company will send an invoice with booking acknowledgement for the items requested. The Hirer has 7 days to make their Booking Live and fully confirmed. Bookings are only made live once Deposit amount 40% has been received and confirmed as received by the company. The company will not reserve items requested for longer than 7 days and will make the items of equipment requested immediately available to other potential Hirers the moment the 7 day Payment request period has expired. The company reserves the right to substitute equipment of similar quality. The company will make sure that the Hirer is fully aware of this prior to the Hire period.
- 2: A – Damages to the site:
The company is not responsible for any damage to the site during installation or removal of the equipment, nor does the company accept any responsibility for any damage to any property of the Hirer or hired venue moved by the company during the installation or removal of the equipment. Our matting and flooring requires underlay sheeting which will discolour the grass over a 3day period and Hire periods over 3 days may damage the grass, the company will not take responsibility for this. Unless the venue or hirer has defined specific installation requirements the company will install all equipment as normal.
- 2: B – Payment Plan:
The company requires payment for all bookings as follows
– 40% – of the hire cost Upon booking. (Quotes will be held for 7 days) if the first payment is not made within this time the company will not hold the items requested from the hirer.
– 30% of the hire cost 12 weeks prior to the Hire Period
– 30% Of the hire cost 6 weeks prior to the Hire Period
The hirer will have the option to receive a discounted offer if they choose to pay in FULL upon booking.
- 2:C – Late payments:
Late payment means that the hirer has not paid the invoiced amount on or before the Due date. If the payment is late then the company reserve the right to cancel the booking and allocate the items booked to another enquiry or request for the same dates. With all none payments, the company will refer the hirer their cancelation policy.
- 2:D – Cancellations:
The 40% booking deposit is none refundable.
Cancelations are treated as follows:
– Hirers that have made full payment upon booking and received a FREE gift or discounted offer, will receive 60% refund if the booking is cancelled 24 weeks or longer prior to the period of hire. (for example, Hire fee is £1,000.00 the hirer will receive £600.00 refund)
– Hirers who cancel their booking less than 24 weeks prior to the period of hire and longer than 12 weeks prior to the hire period will be refunded 40% of overall hire amount. (only applicable for those that have paid full upon booking)
– Hirers who cancel their booking less than 12 weeks prior to the period of hire and longer than 6 weeks prior to the period of hire will are entitled to receive a refund of 20% overall hire amount.
– Hirers who cancel their booking less than 6 weeks prior to the period of hire are not entitled to a refund.
To make a cancellation the company requires the hirer to send an email to (firstname.lastname@example.org) to confirm they’re wish to cancel their booking. This Cancelation is not confirmed until the company has confirmed receipt of the cancelation. Refunds will only be made Via BACS and will require bank details before the company can send the funds. Credit notes are also available.
- 3:A – Collection:
It is the responsibility of the hirer to ensure the Equipment is clean and that all items that do not belong to the Company are not within the marquees hired upon collecting the equipment.
- 3:B – ‘Pitch in’ Terms:
The ‘Pitch in’ product is an opportunity for the company to offer the hirer a 20% discount on the marquee price. The discount is applied only when the following numbers of abled persons are allocated by the hirer to help the company with the installation and dismantle of the marquees hired. This product only applies to the marquees below and To qualify for this discount the hirer must purchase the ‘pitch in’ product upon booking and provide the following number of ‘abled persons’ upon delivery and collection of the equipment hired.
9×13.5m (3person’s) £ 240.00 OFF
9x18m (4 person’s) £ 320.00 OFF
12x12m (3 person’s) £ 300.00 OFF
12x18m (4 person’s) £ 400.00 OFF
12x24m (5 person’s) £ 500.00 OFF
12x12m Roundhouse (6 persons) £700.00 OFF
‘Abled persons’ means that the persons involved with the ‘pitch in’ product are OVER 18 YEARS of age, have no existing illness/s, have no reoccurring injury’s or history of any injury that may cause additional strain during the erection and dismantle of the marquees.
The company will provide all persons involved with Personal Protective Equipment (PPE) which must be worn at all times by the persons involved. The ‘pitch in – abled person’ form provided by the company must be filled in and signed by all persons involved no later than 7 days prior to the delivery date.
The hirer is responsible for supplying the correct number of abled persons. In the event of the company arriving to the venue and discovering that there is not the correct number of agreed abled persons available the company will apply a fixed charge of £100.00 per person missing, if the Delivery is deemed unsafe due to too many missing persons the company will reserve the right to cancel the installation until either the company or the hirer has provided sufficient persons.
- 3:C – Delivery Fee:
Assuming the site is within 25m walking distance of vehicular access and that all technical installations have been applied and accessed. Delivery cost/fees can be calculated as follows by the number of road miles google maps provides the company with when entering the storage and workshop address (SN14 8RJ) and the venue address. The number of miles calculated by google maps will allow the company to allocate the hirer a ZONE delivery fee. The Delivery Zones are as follows:
0-15 miles = FREE
15-50 miles = £50.00
50-100 miles = £150.00
100 + miles = £300.00 + (for miles further than 150 the company will quote individually)
The company reserves the right to add an additional haulage fee for very large orders that require extra logistical assistance.